🔒 Privacy Policy 1 of 2 – SYYANA (Customer)

Effective Date: 01-May-2025
Last Updated: 27-May-2025

At SYYANA, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your information when you use the SYYANA mobile application (the “App”) operated by SYYANA, based in Kuwait.

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use the SYYANA App, we collect the following information:

Personal Information:

• Full Name

• Email Address

• Mobile Number

This data is collected during account registration and managed within your user profile.

Automatically Collected Information:

• Device information (model, OS, unique IDs)

• App usage data (crash reports, interactions)

• Location data (only when necessary to show nearby providers — with your permission)

2. How We Use Your Information

We use your data to:

• Create and manage your user account

• Match you with relevant service providers

• Send essential notifications (e.g., job status updates)

• Improve our platform through usage insights

We do not sell your data to any third parties. Ever.

3. Firebase and Third-Party Tools

We use Google Firebase for:

• Authentication

• Cloud storage

• App analytics

• Push notifications

These services may collect and process anonymized data as per Google’s Privacy Policy. SYYANA is not responsible for any data use by these external providers.

4. Data Sharing

We do not share your personal data with service providers or any third parties without your consent, except:

• As required by law or regulatory bodies

• To protect against fraud or misuse

• To ensure system security or enforce Terms & Conditions

5. Data Retention

We retain your information:

• As long as your account is active

• As needed to comply with legal obligations

You may delete your account anytime via your profile settings, and your personal data will be permanently removed within 30 days (except where law requires otherwise).

6. Children’s Privacy

The App is not intended for use by children under the age of 4. We do not knowingly collect data from minors. If we discover such data has been collected, it will be deleted promptly.

7. Security Measures

We use modern encryption and security practices to protect your data. However, no system is 100% secure. Use the app responsibly and protect your device with passwords or biometric locks.

8. Your Rights

As a user, you have the right to:

• Access or update your information

• Delete your account

• Request clarification on how your data is used

To exercise your rights, email us at:
📧 info@syyana.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Last Updated” date.

Continued use of the App after changes indicates your agreement to the revised policy.

10. Contact Us

Questions or concerns about your data?
Reach us at:
📧 info@syyana.com

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🔒 Privacy Policy 2 of 2 – SYYANA SQUAD (Service Provider)

Effective Date: 01-May-2025
Last Updated: 27-May-2025

Welcome to SYYANA SQUAD, the service provider app powered by SYYANA. This Privacy Policy outlines how we collect, use, and protect your data as you engage with customers and deliver services through our platform.

By using the App, you consent to the terms outlined here.

1. Information We Collect

To onboard and connect you with job requests, we collect the following:

Personal and Professional Information:

• Full Name

• Email Address

• Mobile Number

• Profile Picture (optional)

• Business/Service Details

• Location Data (used for job-matching)

Automatically Collected Data:

• Device information (model, OS, app version)

• App usage data and crash logs

• GPS Location (live or background, with permission)

2. How We Use Your Data

We use your data to:

• Create and manage your provider profile

• Show your availability to nearby customers

• Route job requests and customer messages

• Communicate updates and job status alerts

• Improve app performance and service quality

We do not sell your personal information. Period.

3. Firebase & Third-Party Services

We utilize Google Firebase to support:

• Authentication

• Real-time database sync

• Notifications and messaging

• Crash reports and performance tracking

These tools may collect non-personally identifiable data under Google’s own privacy policies.

4. Location Tracking

To ensure accurate job dispatching and real-time tracking, live GPS location access may be requested. You will be notified before any location tracking begins. You can disable tracking from device settings, but this may limit your ability to receive or accept jobs.

5. Data Sharing

We do not share your personal information with other service providers or unrelated third parties, unless:

• Required by law

• Necessary to protect our users or the platform

• You explicitly agree (e.g., when applying as a subcontractor)

Limited info (e.g., name, profile, location) is shared with the customer once a job is accepted.

6. Account and Data Retention

Your data is stored securely while your account remains active. You may:

• Update your details anytime

• Request full account deletion via info@syyana.com

• Export your data on request (coming soon)

Data is deleted within 30 days of account closure unless local laws require retention.

7. Data Security

We use industry-standard security protocols, encryption, and access controls to safeguard your information. However, no system is infallible—so stay cautious with personal device access and do not share login credentials.

8. Children’s Privacy

SYYANA SQUAD is intended strictly for adult professionals (18+). We do not knowingly collect data from minors. Any such data discovered will be removed immediately.

9. Your Rights

You have the right to:

• Review and update your information

• Revoke app permissions (location, notifications, etc.)

• Delete your account and associated data

To request assistance, contact:
📧 info@syyana.com

10. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted here with a new effective date. Continued use of the app indicates acceptance of the changes.

11. Contact Us

Still got questions? We’re just an email away.

📧 info@syyana.com